JTKSM Licence C · No. 657 · Est. 2018
Services Sector Sub-Categories · KDN Approved

Foreign worker recruitment for services & hospitality

F&B crew, hotel housekeeping, cleaning services, laundry, and retail support — placed for hotels, restaurant operators, and service providers under the services sector's specific KDN sub-category approvals.

RM1,850Annual Levy Rate
Sub-SectorApproval Required
Act 446Housing Compliant
99%Compliance Rate
Roles We Fill

Services & hospitality roles we recruit for

F&B Crew

Kitchen helpers, service staff, and back-of-house support for restaurants and F&B operators.

Hotel Housekeeping

Room attendants, laundry, and general hotel support staff.

Cleaning Services

Commercial and facility cleaning crews for offices, malls, and public spaces.

Retail Support

Warehouse and back-office support roles for retail chain operators.

Approved Services Subsectors

Foreign worker quota eligibility

In Malaysia, foreign worker quota applications for the services sector are centrally processed through the Ministry of Human Resources (KESUMA) via the FWCMS eQuota module. Quotas are strictly limited to approved critical subsectors.

Approved Subsector Examples of Roles
Wholesale & Retail TradeWarehouse staff, stock handlers
Restaurants & Food OperationsCooks, kitchen helpers, service crew
Warehousing & Cargo HandlingLoaders, logistics support
Cleaning & Building MaintenanceFacility cleaners, janitorial staff
Laundries & LaunderettesLaundry workers, pressers
Security ServicesLicensed security guards
Scrap Metal & RecyclingSorting, processing staff
Hotels & Resort IslandsHousekeeping, support staff
Traditional RolesIndian textile, goldsmiths, barbers
Sector-Specific Compliance

What services & hospitality employers need to know

Sub-Sector Eligibility

Not all "services" roles are automatically eligible — front-line customer-facing roles (e.g. cashiers) are restricted to Malaysians. See approved subsectors before quota submission.

India as an Emerging Source

India is currently approved specifically for restaurant cooks within the services sub-sector — narrower eligibility than other source countries. See our source countries guide.

FAQ

Services & hospitality recruitment FAQ

Can foreign workers be hired as retail cashiers?
No. Front-line customer-facing roles such as cashiers and sales assistants are restricted to Malaysian citizens under current KDN policy.
What roles within services are eligible for foreign workers?
Back-of-house roles — kitchen staff, cleaning, laundry, housekeeping, and warehouse support — are the primary eligible categories within the services sub-sector.
Related Resources

Additional Compliance & Workforce Guides

Payroll & Statutory Compliance

Integrating levy payments with EPF, SOCSO, and statutory deductions for full compliance.

Learn more

Local Worker Recruitment

Sourcing and deploying qualified local talent to optimize your domestic workforce operations.

Learn more

Workforce Management

Comprehensive solutions for managing foreign worker quotas, recruitment, and compliance processes.

Learn more

Staff your operation the right way

We confirm sub-sector eligibility before quota submission — no wasted applications.